- Returns -

Return of Faulty Goods:

You should open all boxes carefully and thoroughly check the goods for damage on the day of delivery and notify us of any damage within 7 days of the delivery. If we are not notified of damage within 7 days we are unable to claim from either the manufacturer or the carrier and you may be liable.

If a product is faulty in any way, then you can return it to The Shower Doctor for an exchange or a refund.

Please call our Office on 0131 538 4343 immediately upon receipt of the faulty product quoting your order number. A member of our sales team will then talk you through the returns procedure.

Please do not send your products back to The Shower Doctor without contacting a member of our sales team first.

In certain circumstances, we may ask you to return the product direct to the manufacturer.

Return of non-faulty goods:

At Showerdoc.co.uk we are determined to go to every length to ensure that you are a happy customer. If however the event arises that you wish to cancel your order, then you may do so in accordance with the provisions below.

Under the United Kingdom Distance Selling Regulations 2000 you have a right to cancel your purchase order within seven days of receipt by the appropriate addressee, of products sold under our agreement with you. Basically this means that you can return your order with in seven working days of receiving it. We cannot however accept returns if:

      •  The products have been used, personalised or customised in any way.

      •  The products have been fitted for fault finding purposes, it will deemed to have been used.

      •  The packaging has been damaged or the product is no longer in a condition to be resold as new.

To return your products, you need to firstly contact a member of our sales team on 0131 538 4343. They will then talk you through the returns procedure.

It is recommended that - for your own protection - you should send the products back to Showerdoc.co.uk using recorded delivery so you have proof of delivery. You will have to meet the delivery costs of returning the products.

It is only when we receive the item in its original state, that Showerdoc.co.uk will refund the necessary purchase price for the item less delivery costs. Please note. If the product is not in a resalable condition then we will not be able to offer you a refund. We will have to send the product back to you, and you will have to incur the cost of the return delivery.

Tel: 0131 538 4343 - Fax: 0131 477 2623 - info@showerdoc.co.uk